At NY HEALTH, the health and safety of our patients and staff is our top priority. We are closely monitoring the COVID-19 virus. Our staff is highly trained and is screening every person entering our sites. We are following the recommendations from the CDC as well as the local and state governments. When you visit any of our NY HEALTH locations, you will be asked a series of screening questions and have your temperature taken. Please also note a mask or face covering is required for anyone entering our facilities. If you do not have a mask, on will be provided to you. We will continue to monitor COVID-19 and make adjustments to our screening and visiting protocols so that we can maintain the best care possible to our patients and the community. In addition, all of our sites are cleaned thoroughly and frequently throughout the day, especially after each patient visit. Every evening all of our sites receive a deep cleaning.
In response to the initial outbreak of COVID-19, we reviewed our visitor policy to protect the health and safety of our patients, visitors, and staff. The following changes to our visitor policy are still in effect:
We are currently requesting that patients attend appointments alone whenever possible. If a companion is needed for the safety of the patient, please limit this to 1 person. Visitors will no longer be allowed in the treatment area. Whenever possible, companions/family members are asked to refrain from waiting in our patient waiting areas and instead should wait in their cars in an effort to reduce crowding and maintain appropriate social distancing.
People battling cancer often have weakened immune systems and it is harder for their body to fight off an infection. It is important for those with cancer and their family members to protect themselves. Frequent handwashing is recommended.
At NY HEALTH, we stand by our patients. If you are not feeling well, we are here for you and our doors remain open. If you have been exposed to someone with a confirmed case of COVID-19 in the last 14 days, please call our office before coming to your appointment. Please call 1-833-DR-HELP9 and your call will be answered by one of our highly educated and trained staff.